1. Information We Collect

At zuralenthosq, we collect information that helps us provide better investment education services. When you visit our platform or engage with our learning materials, we gather various types of data to enhance your educational experience. This includes personal information you voluntarily provide, such as your name, email address, and contact details when registering for our programmes.

We also collect technical information automatically through your device and browser. This includes your IP address, browser type, operating system, pages visited, time spent on different sections, and how you navigate through our educational content. This data helps us understand which learning materials are most valuable and how we can improve our platform.

2. How We Use Your Information

Your information serves multiple purposes in delivering quality investment education. We use your data to personalise your learning experience, matching educational content with your interests and experience level. This helps us recommend relevant courses, study materials, and learning paths that align with your educational goals.

We analyse usage patterns to improve our platform's functionality and develop new educational content. This might involve studying which modules students find most challenging or which topics generate the most engagement. However, this analysis focuses on aggregate trends rather than individual behaviour patterns.

3. Data Sharing and Third Parties

zuralenthosq maintains strict controls over who has access to your personal information. We do not sell, rent, or trade your personal data to third parties for marketing purposes. However, we do work with carefully selected service providers who help us deliver our educational services effectively.

These service providers include payment processors for course fees, email service providers for educational communications, and cloud storage providers for secure data hosting. All third-party providers are bound by contractual agreements that require them to protect your information and use it only for the specific services they provide to zuralenthosq.

4. Your Privacy Rights

Under South African privacy legislation, including the Protection of Personal Information Act (POPIA), you have several important rights regarding your personal information. You can request access to the personal data we hold about you, ask for corrections to inaccurate information, or request deletion of your data in certain circumstances.

You also have the right to object to certain types of data processing, restrict how we use your information, and withdraw consent for activities that require your permission. To exercise these rights, contact us using the details provided at the end of this policy. We'll respond to your request within 30 days and may ask for additional information to verify your identity.

5. Data Security and Protection

Protecting your personal information is fundamental to our operations. We implement multiple layers of security measures including encryption for data transmission, secure servers with regular security updates, and access controls that limit who can view your information within our organisation.

Our technical safeguards include firewalls, intrusion detection systems, and regular security audits. We also maintain administrative safeguards such as staff training on privacy protection, background checks for employees with data access, and clear policies governing data handling procedures.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. For educational records, we typically maintain information for seven years after course completion to provide transcripts, certificates, and support alumni services.

Marketing communications data is retained until you unsubscribe or request deletion. Technical logs and analytics data are generally kept for shorter periods, usually 24 months, unless needed for security investigations or legal requirements.

When retention periods expire, we securely delete or anonymise your information. This includes both digital deletion from our systems and physical destruction of any paper records, following established data destruction protocols.

7. International Data Transfers

While zuralenthosq primarily operates within South Africa, some of our service providers may process data internationally. When we transfer your information outside South Africa, we ensure adequate protection through approved mechanisms such as standard contractual clauses or transfers to countries with adequate privacy protections as recognised by South African authorities.

We carefully evaluate the privacy laws and practices of any country where your data might be processed, ensuring they provide substantially similar protections to those available under South African law. You have the right to request information about international transfers affecting your data.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised educational content. Essential cookies enable basic website functionality, while analytics cookies help us understand how visitors use our platform to improve our services.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We provide detailed information about our cookie usage in our Cookie Policy, including instructions for managing your preferences and understanding what data different cookies collect.

9. Children's Privacy

zuralenthosq's investment education programmes are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we discover we have inadvertently collected information from someone under 18, we will delete it promptly and take steps to prevent future occurrences.

Parents or guardians who believe we may have collected information from a minor should contact us immediately using the details provided below. We take children's privacy seriously and comply with all applicable laws protecting minors' personal information.

10. Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent website notices, giving you time to review updates before they take effect.

Minor changes, such as clarifications or administrative updates, may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.